Lili’uokalani Gardens has arranged a cable TV and internet package for residents through SPECTRUM. The cost for this service is included in the owner’s maintenance fee.

The cable TV service offers the Community TV Platinum package, which features 16,000 channels, with 12,000 of them available for free. This package includes channels such as OC16, High School Sports, Skin Diver, Ultimate Japan, and more. You will also receive Spectrum OC Sports Enhanced, Scenic Hawaii, and various additional channels. The service includes an HD CPE box with DVR capabilities for over 300 channels, as well as access to premium channels like STARZ, ENCORE, and EPIX.

In addition, you will get Spectrum Ultra Internet, which provides a router and modem with ultra-high-speed download speeds of 400 Mbps and upload speeds of 20 Mbps. You’ll have access to 5,200 Wi-Fi hotspots across Hawaii and over 500,000 nationwide. More than 60 apps are also included, such as Spectrum TV, ESPN, CNN, and others.

To activate your service, please call Spectrum at 888-345-7139.

Our EV chargers are managed through EverCharge. To use the chargers, you must register with EverCharge. Once registered, they will send you a card that allows you to activate the chargers. To sign up, visit EverCharge at www.EverCharge.net/signup or call 888-342-7383.

If you have any questions or concerns, you can email EverCharge at Support@EverCharge.net.

The current fee for charging your vehicle is $0.50 per kWh. Depending on your vehicle, this may result in a cost of approximately $3.50 per hour of charging. We allow up to 4 hours of charging, which can provide around 100-120 miles of driving range, depending on the vehicle.

Please note that the charging rate is $0.50 per kWh as of October 2022, but electricity rates are rising.

All residents of Liliuokalani Gardens are required to provide the Building Manager with various contact details, including: telephone number, email address, billing address, emergency contact numbers, property management contact numbers, and any vehicle license numbers and descriptions.

If any of your information changes, please inform the Building Manager by sending an email to LiliuokalaniOffice@gmail.com or dropping a note off at the Building Manager’s office. Additionally, please notify the office if you move out of Liliuokalani Gardens so that you do not continue accruing charges for services you may no longer be using.

Yes, if the tennis court is not otherwised reserved or engaged, you can use it until a resident holding a reservation arrives.  If you want to insure uninterruped play, then we recommend that you make a reservation through the website (“Requests” then “Tennis Court Reservation”).  If you have already used up the one-hour per day that you are allowed by reservation, you can still continue playing as long as someone else, holding a reservation doesn’t show up.

Residents can reserve a tennis court up to 24 hours in advance for one hour per day, starting on the hour. To make a reservation, please visit the “Reservations” section and select “Tennis Courts.” If you encounter any issues, you can contact Security at 808-926-1924.

Please note that House Rules prohibit residents from offering paid lessons on the tennis courts. Security is authorized to question players to ensure that no paid lessons are taking place.

You may receive tennis lessons, either free or for a fee. However, you are not allowed to give tennis lessons for payment. House rules prohibit the use of the tennis courts (or the pool) for commercial purposes.

Yes, the gas grill (#4) on left on the Ala Wai Blvd. side of the King Tower, is a “Grill-and-Go” barbecue.  This grill is not available for reservation, but rather, is a “first-come-first-use” BBQ.  Even if someone is sitting at the adjacent table, if they are not using the BBQ, then its free for you or anyone else to use.

Lili’uokalani Gardens offers three charcoal barbecues and two gas grills for residents to use. The charcoal barbecues are located under the Hau tree, in front of the Pool Pavilion, and behind the Pool Pavilion. The two gas grills are situated next to the King Tower on Ala Wai Blvd.

To use the charcoal barbecues, reservations must be made through Security. The gas grill closest to the corner of Ala Wai Blvd and Wai Nani Way (#5) also requires an online reservation. If you plan to have a party at Gas BBQ #5 with seven or more people, you can inform Security that you would like to reserve the second picnic table as well.

Gas BBQ #4, located on the left (Ewa side), operates on a “grill-and-go” basis, meaning it cannot be reserved and can be used whenever it is available.

Reservations for the barbecues that require them can be made up to one week in advance for a maximum of four hours at no charge. To reserve a barbecue, please go to the “Requests” section and select “Barbecue Reservation.” The default rental time is one hour; to extend the reservation, check the “Extra” box and use the “+” sign to add up to three additional hours for a total maximum of four hours.

If you encounter any difficulties, please call Security at 808-926-1924. After using the gas grill, kindly remember to clean it by brushing it off with the wire brush located in the cabinet beneath the grill.

To use the gas grills, first open the red valve found on the gas supply line (several inches above the ground near the BBQ) by aligning the red valve with the gas supply pipe.  Then open the small stainless steel door found on the concrete pillar and twist the timer clockwise to a time greater than your expected cooking time (such as all the way).  With the cover closed, turn all the burners on full (red line in the 9 o’clock position).  Then immediately press the igniter button (found to the left of the burner control knobs).  You will hear a clicking sound. Continue holding down the ignition button until you hear the burners ignite.  If the burners do not ignite within around 7 seconds, let go of the igniter button and open the door to allow the gas to dissipate.  Check that the valve is open and the timer is turned on clockwise.  Try again.  If the BBQ still doesn’t ignite call Security for assistance (808.926.1924).  Be sure to brush off the grill after use (wire brushes are found inside the cabinet).  If you have any difficulties, please call Security at 808.926.1924.

We have a secure “Bike Cage” located on the ground floor of the Ewa-side parking garage. Both bike and surfboard storage is available in the Bike Cage, subject to availability. The cost for storing each bike or surfboard in the Bike Cage is $40 per year. Alternatively, you can store bicycles in your parking stall alongside your automobile at no additional cost if you prefer.

Additionally, we provide secure outdoor surfboard storage behind the Queen Tower on the Paoakalani Street side, adjacent to the parking garage. This storage area can accommodate surfboards of all lengths, as well as stand-up paddleboards (SUP), kayaks, and canoes.

To reserve the Pool Pavilion, please navigate to the “Reservations” menu item and select “Pool Pavilion.” The pavilion can be booked for up to six hours. The cost for the first four hours is $50, and each additional hour, up to six hours total, will incur an extra charge of $10 per hour.

To complete your reservation, follow the instructions in the reservations section, which will redirect you to PayPal. There, you can securely pay for your reservation using a credit or debit card.

Please note that all payments for the Pool Pavilion are non-refundable. Additional charges may apply for any damaged or missing items, or if the pavilion is not left in the same condition it was provided.

There is a secure bike storage area called the “Bike Cage,” located on the Ewa side of the first floor of the parking structure. You can store your bike(s) for a fee of $40 each, which will cover the storage until the end of the calendar year. To pay for bike storage, go to the “Pay Bills” section. To register your bike, visit the “Requests” tab and then select “Bicycle Registration.”

If you have a parking space, you also have the option to store your bike in front of your car. To gain access to the bike cage, please see the Resident Manager to have your key fob programmed.

If you are new to the Liliuokalani Gardens, please contact the Building Manager at 808.926.3636 to get a parking space. The fee is $300/year or $200/quarter.  We will need a copy of your automobile registration and proof of insurance for our records. If you have a space and wish to have a different space, please go to “Requests” and “Parking Space Change Request” and fill out the form.

Parking spaces are scarce but we will do our best to find you a place.  Please contact the Resident Manager’s office at 808.926.3636 to arrange for motorcycle parking.  The cost is $260/year or $90/quarter.  We will need a copy of your motorcycle registration and proof of insurance for our records once we identify a space for you.  You can also park your motorcycle along with your car if you rent an automobile parking stall.  However, your car cannot extend beyond the lines more than 24″.

You are allowed to smoke in your unit, but not in shared common areas. When smoking in your unit, please ensure that the smoke does not disturb other residents in neighboring units. We have received complaints from neighbors, particularly when smokers leave windows open, as this can cause smoke to enter other apartments. Therefore, it is recommended that you smoke outside the gates whenever possible. If you choose to smoke in your unit, please keep the windows closed and turn on the bathroom fan.

If you plan to smoke in your unit regularly, you might consider installing an under-door seal (also known as a door sweep, skirt, brush, or excluder). Additionally, using a personal air filter like a “Smoke Buddy” and one or more HEPA air filters can help reduce smoke in your unit.

Please be aware that unwanted smoke entering other units is the most common complaint at Liliuokalani Gardens and is prohibited under our House Rules.

The Postman will leave a key for the postal lockers in your mailbox. For oversized parcels, he will provide a slip that you can take to the Resident Manager or the Security Watchman to retrieve your package from the Resident Manager’s office. The parcel lockers are located in the parking garage on the ground floor, Ewa side, near the bike cage. Deliveries from UPS, FedEx, and some Amazon packages are brought directly to your door. If you do not find a slip in your mailbox, it means there is no package waiting for you in the Resident Manager’s office. Please note that Amazon often marks packages as delivered before they actually arrive here.

To obtain a key fob, please see the Building Manager. The cost is $50 per fob, which is a purchase price and not a deposit. If you have any questions regarding your key fob, you can call the Building Manager’s office at 808-926-3636.

You can pay for your new fob either by delivering a check to the Building Manager or by using the “Pay Bills” option and selecting “Key Fob” online. Please note that the $50 fee is the purchase price of the fob, and there are no refunds for fobs returned to the office.

Yes, we have surfboard racks available in the secure bike cage located on the ground floor of the parking garage (Ewa side). Surfboards can be stored for $40 each for the entire calendar year or any part thereof. Please contact the Resident Manager to arrange for surfboard storage. You may want to call ahead at 808-926-3636 to check for available storage space.

Additionally, there is secure storage for surfboards, stand-up paddleboards (SUP), and kayaks available outside, adjacent to the moped parking area. This can be rented for $60 per space for boards or $120 per space for kayaks and canoes.Yes, we have surfboard racks available in the secure bike cage located on the ground floor of the parking garage (Ewa side). Surfboards can be stored for $40 each for the entire calendar year or any part thereof. Please contact the Resident Manager to arrange for surfboard storage. You may want to call ahead at 808-926-3636 to check for available storage space. Additionally, there is secure storage for surfboards, stand-up paddleboards (SUP), and kayaks available outside, adjacent to the moped parking area. This can be rented for $60 per space for boards or $120 per space for kayaks and canoes.

If you are experiencing an emergency, such as a health issue, please call 911 immediately.

For complaints related to smoke, noise, or the behavior of residents or guests on the property, please contact Security at 808-926-1924. Security can assist with most other concerns as well. If they are unable to help, they will reach out to the Building Manager if necessary.

If you believe your issue is not appropriate for Security to handle, you can contact the Building Manager directly. You can reach them by email at LiliuokalaniRM@gmail.com, by phone at 808-926-3636, or by visiting the Building Manager’s office during office hours, which are Monday to Friday from 8:00 AM to 10:00 AM and 3:00 PM to 4:00 PM.

To address any issues you may have, please contact the Security Watchman on duty, available 24/7, year-round. He will either assist you directly or reach out to the Building Manager if necessary. You can reach Security by calling 808-926-1924, or you can visit the Security Guard House, where you will typically find the Security Watchman on duty.

Some apartment owners choose to leave a spare key with the Building Manager for emergencies. If you have done this, you can contact Security at any time (24/7) to retrieve your key. Their phone number is (808) 926-1924.

If you haven’t left a key with the Building Manager and you are a tenant, please reach out to your property manager for assistance. If neither of these options is available, we recommend contacting a locksmith to help you gain entry to your unit. Here are a couple of locksmiths frequently called by our residents in such situations: 

• Billy at Gem Key Locksmith Service C: 808.285.5839
• Jason at ABCO Lock & Key C: 808.779.4422

Liliuokalani Gardens currently offers complimentary air conditioner servicing. This service includes a thorough cleaning of the inside of the AC unit, installation of a new filter, treatment to prevent bacterial and algae growth, and an inspection and clearing of the drain pan outlet.

Complimentary service is available on a specific day approximately every three months. Please check the “CALENDAR” section on the website to find out when your floor is scheduled for complimentary AC service. Click on the date and then select “BOOK NOW.” It is important that you are home during the service or that you provide us with a key, as the Service Technician will need access to your unit. If you miss the scheduled service, you can request AC service on Fridays for a fee of $20, which roughly covers the cost of materials used.

To arrange for either an inspection or service, please navigate to “Requests” and select “Air Conditioner Service Request.” Alternatively, you can contact the Building Manager’s office by emailing liliuokalaniOffice@gmail.com or by calling 808-926-3636.

Yes, we offer free WIFI in both tower lobbies and throughout the majority of the outdoor common areas.

Look for the WIFI Network called LGGUEST and login using the password:  LG300385

Once every quarter, Terminix offers a fumigation service at a nominal cost per unit.  Watch for the announcement under “Announcements” or check the “Calendar”.  You can signup under “Requests” and “Pest Control Signup Sheet”.  We also typically put a notice by the elevator.  If you have any further questions, contact the Building Manager’s office at 808.926.3636.

If a Security Watchman has left a citation on your door or vehicle, it is likely due to a violation of one of our House Rules. It is important to familiarize yourself with these rules, which you can download from the Resource Center on our website.

Your only required response to a warning citation is to understand the nature of the violation and make a genuine effort to avoid similar infractions in the future. Please note that all citations are recorded in the Security log. Repeated violations of the House Rules may result in fines.

If you receive a citation that includes a fine, it is likely because you have received a previous warning or the Security Watchman believes you are knowingly disregarding the rules and not making a good-faith effort to follow them.

Lili’uokalani Gardens is a no-pet property, meaning pets are not allowed. Any animals you see on the grounds are registered assistance animals, such as service animals or emotional support animals. The ownership of these animals, even in pet-free properties, is protected under the Fair Housing Laws of the State of Hawaii.

It’s important to note that falsifying emotional disability status to obtain documentation for an emotional support animal (ESA) is considered a misdemeanor in Hawaii.

All requests for accommodations regarding emotional support animals or service animals at Lili’uokalani Gardens must be reviewed and approved by the Board of Directors.

Painting, installing fixtures, plumbing, laying new carpeting, and other minor repairs do not require office approval. However, demolition work—such as removing cabinetry, changing walls, relocating fire safety equipment, installing hard flooring, or rerouting electrical or plumbing systems—must be approved before you begin any work.

If you are planning renovations that require approval, please download the necessary forms from the “Resource Center” on the website or visit the office to pick them up. This will help ensure your project proceeds smoothly and complies with all requirements, as well as the House Rules.

Even if you think your remodeling is minor and does not require approval, it’s essential to check the House Rules for any requirements or restrictions regarding contractors working on the premises.

If you own your unit or are a tenant and utilities are not included in your rent, you will need to contact Hawaiian Electric Company (HECO) to set up your service. You can visit their website at HawaiianElectric.com or call them at 808-548-7311 between 7:30 AM and 6:00 PM.

At Lili’uokalani Gardens, upgraded cable TV service is included at no extra charge. Your service includes basic cable with 12,000 channels, free HD TV, DVR with over 300 channels, and access to Starz, Encore, and Epix. Additionally, you’ll receive Ultra Internet with speeds of 400 Mbps download and 20 Mbps upload, which includes both a modem and a router. To start your service or to add extra options, please contact Spectrum at 866-550-3211.

• Learn about Lili’uokalani Gardens. “ABOUT”
• Get to know the Board, the Staff and Other Residents. “MEET”
• Access information and download various forms. “RESOURCE CENTER”
• Pay for services etc. by credit or debit card. “PAY BILLS”
• Reserve a tennis court time, the pool pavilion, BBQ #5, or an elevator for moving bulky items. “RESERVATIONS”
• Book complimentary air conditioner service. “CALENDAR”
• Request other services or provide required information using online forms. “REQUESTS”
• Read current Announcements. “NEWS & UPDATES”
• Get Answers to common questions. “FAQ”

The cost for your first parking stall is $300 per year or $200 per quarter. If you have a second parking stall, the fee is $800 per year or $300 per quarter. Overnight parking is available for $10 for up to 24 hours. The minimum purchase is a set of five overnight parking coupons for $50. Please visit the Security Guard House to buy your coupons.

There are three different sizes and configurations of storage space available.

1. Large Storage Closets – Located at the end of each hallway in the Queen Tower and in the King Tower up to the 16th floor. – Dimensions: Approximately 5′ x 7′. – Cost: $1,585 per year or $435 per quarter.

2. Small Double-Door Closets – Available in the King Tower from the 17th floor to the 25th floor. – Dimensions: 16″ x 48″. – Cost: $275 per year.

3. Storage Lockers – Approximately 40 lockers are available in a locker room on the 2nd floor of the Queen Tower. – Dimensions: Generally 29″ x 27″. – Cost: $275 per year. 

Payments for parking, storage, bicycle and surfboard storage, lockboxes, and similar services are made annually and cover the entire calendar year, ending on December 31st of the current year. This means that even if you pay the full amount (for example, $300 for annual parking) halfway through the year, you are only covered until December 31st. You will need to make another payment on January 1st for the following calendar year.

Please note that prorated refunds are not available for individuals leaving the property before December 31st.

Motorcycles and mopeds can be parked in the same stall as your automobile if you prefer. However, depending on availability, we offer alternative parking options: motorcycles can be parked in the garage on levels B-E, while mopeds have designated parking adjacent to the bike cage on the ground level. The parking fees are as follows: parking for motorcycles is $260 per year or $90 per quarter, and parking for mopeds is $75 per year.

You are allowed to place a lockbox on your own doorknob. If you prefer to place your lockbox in the parking garage, it must be hung on the special bars attached to the bike-cage fence. All lockboxes in the garage need to be registered. The registration fee is $25 per year. Upon registration, you will receive a sticker that should be affixed to the bottom of your lockbox.

Please note that any unregistered lockboxes will be removed and disposed of.

If there is a leak or any other suspected risk that may create a health emergency, building management may need to enter your unit immediately. If you are not available, they will use a key if one has been left in the office. However, if a key is not available and a locksmith is required to enter your unit, you will be charged $150 for the locksmith’s services.

The LG AOAO will resolve any clogs that are deemed to be in the common plumbing (drain lines servicing two or more apartments).

When the spa is not busy and there are no waiting guests, you are welcome to enjoy your time for as long as you like. However, during peak times when others are waiting, we recommend that the person who has been in the spa the longest limit their time to an additional 10 minutes. It’s always thoughtful to share the space and ensure everyone has the chance to enjoy the spa.

To schedule AC service, please visit the website www.LiliuokalaniGardensWaikiki.com and click on the “CALENDAR” menu heading. Locate the date of service for your floor, then click on that event. Afterward, select “BOOK NOW” and complete the form.

If you have not provided a key and specific instructions for us to enter and service your AC, please ensure that someone is available to let the Service Technician in when they arrive on your floor.

If you miss the scheduled service, you can request AC service on Fridays for a $20 fee. To arrange for Friday service, please fill out the online request form (under “Requests”) or call the office at 926-3636.