FAQs

If the Answer to Your Question Isn’t Here… Call 926.3636

Q: Is it necessary to notify the Resident Manager if my contact info changes?

All residents of the Liliuokalani Gardens are required to provide the Resident Manager with various contact details including; telephone number, email address, billing address, emergency contact numbers, property management contact numbers, any vehicle license numbers and descriptions, etc.   If any of your information changes, please let the Resident Manager know by sending an email to; LiliuokalaniOffice@gmail.com or droping a note off at the Resident Manager’s office.

Q: Can I play tennis without a reservation?

Yes, if the tennis court is not otherwised reserved or engaged, you can use it until a resident holding a reservation appears.  If you want to insure uninterruped play, then we recommend that you make a reservation through the website (“Requests” then “Tennis Court Reservation”).  If you have already used up the one-hour you are allowed by reservation, you can still continue playing as long as someone else, holding a reservation doesn’t show up.

Q: How can I reserve time on the tennis courts?

Any resident can reserve a tennis court 24 hours in advance for up to one hour (from the top of the hour) once per day.  To reserve a tennis court please go to “Requests” then “Tennis Court Reservations”.  If you have any problems you can contact Security at 808.926.1924. Note that the House Rules prohibit residents from giving paid lessons on the tennis courts.

Q: Are Tennis Lessons allowed on the tennis courts?

Except as otherwise prevented due to covid related guest restrictions, you may RECEIVE tennis lessons either free or paid.  However, you cannot GIVE tennis lessons for payment.  The House Rule prohibit the use of the tennis courts (or the pool) as a means to make money by giving lessons. 

Q: Can I use a barbecue without a reservation?

Yes, the gas grill on left on the Ala Wai Blvd. side of the King Tower, is a “Grill-and-Go” barbecue.  This grill is not available for reservation, but rather, is a “first-come-first-use” BBQ.  Even if someone is sitting at the adjacent table, if they are not using the BBQ, then its free for you or anyone else to use.

Q: Can I reserve a BBQ area for a specific event?

Lili’uokalani Gardens has three charcoal barbeques (under the Hau tree, in front of the Pool Pavilion and behind the Pool Pavilion) and two gas grills (both next to the King Tower by Ala Wai Blvd.) available for the use of its residents. 

The three charcoal BBQs must be reserved through Security in order to use them.  The gas closest to the corner of Ala Wai Blvd and Wai Nani Way (#5) must also be reserved online to use it.  If you have a party at Gas BBQ #5 with 7 or more people, you can let Security know that you would like the second picnic table reserved as well. 

The gas BBQ on the left (Ewa side) is available for use without a reservation.

Any of the BBQs that require reservations can be reserved up to a week in advance for up to four hours at no charge.  If you wish to reserve a BBQ, please go to “Requests” and  “Barbecue Reservation”.  If you have difficulty please call Security at 808.926.1924.  Please be sure to brush off the gas grill after use using the wire brush found in the cabinet under the grill.

Q: How do I work the gas grill?

To use the gas grills, first open the red valve found on the gas supply line (several inches above the ground near the BBQ) by aligning the valve with the gas line.  Then open the small stainless steel door found on the concrete stand and twist the timer to a time greater than your expected cooking time.  Next open the cover of the BBQ and turn on the desired number of burners.  Then presss the igniter button (found to the left of the burner control knobs).  Continue holding down the ignition button until all the active burners are lit.  Be sure to brush off the grill after use (wire brushes are found inside the cabinet).  If you have any difficulties, please call Security at 926.1924.

Q: Is there storage space available for bikes and surfboards?

We have a secure “Bike-Cage” on the ground floor of the parking garage (Ewa-side).  Both bikes and surfboard storage is available in the Bike Cage (subject to availability).  The cost for each bike or each surfboard stored in the Bike-Cage is $40/year.  

Alternatively, you can also store bicycles in your parking stall with your automobile for no additional cost, if you wish.

Q: How can I reserve the pool pavilion?

To reserve the pool pavillion, please go to “Requests” and “Pool Pavilion Reservation”.  The Pool pavilion can be reserved for up to four hours.  You can pay the $40 fee for the Pool Pavilion by going to “Pay Bills” or deliver a check for $40 to the Resident Manager’s office.  If you required the Pool Pavilion for more than 4 hours, please contact the Resident Manager’s office and if possible you will be accomodated.

Q: How can I pay my monthly Association Dues?

Your association dues are paid directly to our property management company; Touchstone Properties. You can pay by check to:

Touchstone Properties
Attn: Izzy Bracic #239
680 Iwilei Rd., Suite 777
Honolulu, HI  96817

Any checks mailed to Touchstone Properties should include your name and unit number.  In the memo section write; “Dues for (month), Liliuokalani Gardens #239”.

A more convenient option is to set up automatic bill pay with Touchstone Properties.  You can download the form from the Resource Center under “forms” or visit the Resident Manager’s office to pick up a form.

Q: Is there a place I can store my bicycle?

There is a secure area on the Ewa side of the first floor of the parking structure available for bike storage, we call it the “Bike Cage”.  You can store your bike(s) $40/each which covers your bike storage until the end of the calendar year.  You can pay for bike storage under “Pay Bills” and you can register your bike under “Requests” and “Bicycle Registration”.  See the Resident Manager to get your key fob programed for access into the bike cage.

Q: How can I get a parking space?

If you are new to the Liliuokalani Gardens, please contact the Resident Manager at 808.926.3636 to get a parking space. The fee is $280/year or $180/quarter.  We will need a copy of your automobile registration and proof of insurance for our records.  If you already have a parking space and wish to get a second space please call the Resident Manager’s office at 808.926.3636.  If you have a space and wish to have a different space, please go to “Requests” and “Parking Space Change Request” and fill out the form.

Q: Is parking for motorcycles available?

Parking spaces are scarce but we will do our best to find you a place.  Please contact the Resident Manager’s office at 808.926.3636 to arrange for motorcycle parking.  The cost is $260/year or $90/quarter.  We will need a copy of your motorcycle registration and proof of insurance for our records once we identify a space for you.

Q: Can I smoke in my apartment?

Technically, yes, you can smoke in your apartment.  However, the House Rules stipulate that your smoke must not enter other apartments where it would bother your neighbors.  Experience teaches us that to avoid having smoke bother you neighbors when smoking in your apartment, you would need to take, at least, the following steps:

  • Install a door sweep.
  • Keep your windows closed when smoking and until your apartment is aired out.
  • Turn on your bathroom fan to draw the air out the vent stack.
  • Use one or more air purifiers to filter your room air and try to exhale your smoke into the filter intake.

If you apply these measures, you may be able to get by smoking in your unit without complaints from your neighbors.  However, if it appears that it is impossible to smoke in your apartment without bothering your neighbors, then you will need to smoke outside.

 

Q: Where can I smoke?

You can smoke in your unit* or in one of the three designated outdoor smoking areas.

The outdoor smoking areas are:

  • Under the arbor at the three tables on the Paoakalani side of the property between the pool and the Queen Tower.
  • At the benches outside the main Wai Nani pedestrian entrance gate.
  • At the seating and table on the Ala Wai Blvd side of the pool pavillion.

*You can smoke in your unit as long as the smoke does not enter other units and disturb the occupants.  We have found that when smokers smoke with their windows open, it often does result in complaints from neighbors either above or below.  Therefore, it is suggested that you smoke outside as much as possible, or when smoking in your unit, you close the windows and turn on the fans (bathroom and stovetop).

If you anticipate smoking in your unit on a regular basis, please insall an under-door seal (sometimes called a “door sweep”, “skirt”, “brush” or “excluder”).  Also please consider using a personal air filter such as a “Smoke Buddy” and/or HEPA air filter(s).

Unwanted smoke entering other units is the number-one complaint at the Liliuokalani Gardens.

Q: Where do I pick up packages?

The Postman will either leave a key for the large postal lockers in your mail box, or he will leave a slip which you can turn in to the Resident Manager to pick up your parcel in the Resident Manager’s office.  If the Resident Manager isn’t in, you can ask Security and they will let you into the Resident Manager’s office to pick up your parcel.   UPS, Fedex and some Amazon deliveries get delivered right to your door.  If there is no slip in your box, then there is no package for you in the Resident Manager’s office (note that often Amazon will tell you that the package has been delivered before it actually shows up in the Resident Manager’s office…please wait for the slip to appear in your mailbox.)

Q: How can I get a key fob?

To get a key fob, please see the Resident Manager.  The cost is $50 per fob (note that this is a purchase price, not a deposit).  If you have questions about your key fob please call the Resident Manager’s office at 808.926.3636.  You will be able to pay for your new fob by either check delivered to the Resident Manager or by clicking “Pay Bills” and “Key Fob”.

Q: Is there a place where I can store my surfboard?

Yes.  We have surfboard racks available in the secure bike cage (ground floor of the parking garage – Ewa side).  Surfboards can be stored for $40/each for each calendar year (or part thereof).  Please see the Resident Manager to arrange to have a surfboard stored.  You may wish to call first to see if there is storage space available 808.926.3636.   If there is space available, you will be able to pay the $15 under “Pay Bills” and you can register your surfboard under “Requests” and “Surfboard Registration”.

Q: Who do I contact if I have a complaint or a problem?

Of course, if you are experiencing an emergency, such as a health problem, call 911.

If you have a complaint such as smoke or noise, or other matters involving the behavior of residents or guests on the property; please call Security at 808.926.1924.  Security will also be able to help with most other matters.  If they cannot help you, they can call the Resident Manager if they feel he will be able to help.

If you have a matter that you feel Security is not the right point of contact, you can contact the Resident Manager either by email; LiliuokalaniRM@gmail.com or by calling; 808.926.3636, or by visiting the Resident Manager’s office during office hours; 8-10am and 3-4pm M-F.

Q: What if I have a problem and cannot reach the Resident Manager?

Contact the Security Watchman on duty (24/7/365), he will either help you with your problem or find a way to contact the Resident Manager if deemed necessary.  Security can be contacted by calling; 808.926.1924, or you can simply go out to the Security Guard House where you will often find the Security Watchman on duty.

Q: What if I lock myself out of my apartment?

Some apartment owners choose to leave a key with the Resident Manager for use in the event of such emergencies.  If you have left a spare key with the Resident Manager, then you can contact Security 24/7 to get your key.

If you have not left a key with the Resident Manager, then we recommend you contact a locksmith to help you get into your unit.  A couple locksmiths that are sometimes called by our residents in such cases are:

  • Billy at Gem Key Locksmith Service C: 808.285.5839
  • Jason at ABCO Lock & Key C: 808.779.4422

Q: How can I get my Air Conditioner Serviced?

At this time, the Liliuokalani Gardens provides complementary air conditioner inspections to verify that your drainpain is flowing and not clogged.  Clogged drainpan outlets are a commons cause of leaks. 

Also available for $20 is a full AC Service.  The service includes; cleaning out of the air conditioning cabinet, changing the filter, cleaning out the drainline, application of new clamps and addition of anti-bacterial agents to the drainpan to help keep bacteria growth down and avoid drain clogs..  

To arrange for either inspection or service, please go to “Requests” and “Air Conditioner Service Request” you can also contact the Resident Manager’s office by emailing; liliuokalaniOffice@gmail.com or calling 808.926.3636.

Please note that only one inspection or service is available to each apartment within a 3-month period.

Q: Is WIFI avialable in the common areas at LG?

Yes, we offer free WIFI in both tower lobbies and throughout the majority of the outdoor common areas.  

Look for the WIFI Network called LGGUEST… and login using the password:  LG300385

Q: How can I get my unit fumigated to control insect (e.g. cockroach) infestation?

Once every quarter, Sandwich Isle Pest Control offers a fumigation service that costs only $25.00.  Watch for the announcement under “Annoncements” or check the “Calendar”.  You can signup under “Requests” and “Pest Control Signup Sheet”.  If you have any further questions, contact the Resident Manager’s office at 808.926.3636.

Q: What do I do if I recieved a Citation with a Fine?

If you have received a Citation with a Fine, it would be due to a lack of action or response to earlier warnings and citations delivered due to repeated violation of a particular House Rule.

It’s not always easy to coexist harmoniously in a densely populated condominium community, but we ask all our residents to try.  Sometimes compromise is necessary to get along with one’s neighbors in an environment such as ours.  If you have received a fine, it may be because we see no evidence that you are making a genuine, good-faith effort to abide by our House Rules and/or get along with your neighbors.

If you are confused by the fine, or feel that you have been unjustly fined, you may call the Resident Manager’s office at 808.926.3636 to discuss the matter.

Payment of all fines is due within 7 days.  You can drop off a check made out to the “Liliuokalani Gardens AOAO” to the Resident Manager’s office or mail the check to the Resident Manager’s office, or just pay online through this website (go to “Pay Bills” then “Other”).

Fines to tenants that are not paid within 7 days are sent to the responsible property management company or unit owner (landlord) for payment.  Fines levied upon owners that are not paid with 7 days will be followed up with a reminder and if still not paid, could be subject to additional fines and further action.

 

 

Q: I received a Citation from the Security team, what do I need to do?

If one of the Security Watchmen left a citation on your door or your vehicle, it is likely because you violated some House Rule.  You should be sure that you familiarize yourself with our House Rules.  You can download a copy of the House Rules from the website Resource Center.  The only response required of you to a warning citation is to understand what the violation was, and make your best effort to avoid such violations in the future.  Citations are entered into the Security log.  Repeat violations of the House Rules subject the resident to the possibility of fines. 

If you recieve a citation that includes a fine, it would be because you have previously recieved both a verbal warning and a citation, or two previous citations and the Resident Manager feels that you are disregarding the rules and not making a good-faith effort to abide by them.

 

Q: Are pets allowed at Liliuokalani Gardens?

No, Liliuokalani Gardens is a No Pet property, pets are not allowed.  Any animals you see on the grounds of Lili’uokalani Gardens are Assistance Animals (such as Service Animals or Emotional Support Animals).  Ownership of such animals, even on pet-free properties, is protected under the Fair Housing Laws of the State of Hawaii.

Q: I would like to do some renovations. What is required?

If you are planning any renovations, remodeling or major repairs: Please download the necssary forms from the website’s “Resource Center”, or come to the office to pick up the forms.  This will help insure an uninterrupted project that meets all the requirements.

 

Q: When moving in, what utility companies do I need to call?

If you own the unit or you are a tenant where utilities are not included in your rent, then you will need to call at least Hawaiian Electric Company aka HECO (at HawaiianElectric.com or call 808.548.7311 7:30am to 6:pm) to set up service.  

Upgraded cable TV service comes complementary at Lili’uokalani Gardens.  Your service includes; basic cable, along with Free HD TV, DVR and SHOWTIME.  If you wish to add HBO its $15/mt more…Cinemax, Stars and TMC are $10/mt more for each.   Contact Spectrum at 866.550.3211 to start service or add extras.

Q: What things can be accomplished through the website?
  • Learn about Lili’uokalani Gardens “ABOUT”
  • Get to know the Board, the Staff and Other Residents “MEET”
  • Access lots of information and download various forms “RESOURCE CENTER”
  • Pay for various services etc. by credit or debit card “PAY BILLS”
  • Request Services or provide required information using online forms “REQUESTS”
  • Read current Announcements “ANNOUNCEMENTS”
Q: What is the cost for parking?

Your first parking stall is $280/year or $180/quarter.   For those who grandfathered in with a second parking stall, the cost is $760/year or $280/quarter.

Overnight parking (up to 24-hours) is available for $10/24-hour period.  The minimum purchase is a set of 5 overnight coupons for $50.  Please see the Security Guard House to purchase your coupons.

Q: What is the cost for storage?

There are three different sizes and configuations of storage space available.  There is generally one large storage closet available at the end of each hallway in the Queen Tower and in the King Tower up through the 16th floor.  The approximate dimensions are 5’x7′.  Large closets are available for $1,585/year or $435/quarter. 

Small double-door closets are available in the King Tower from the 17th floor to the 25th floor.  These small closets measure:  16″x48″ and cost $275/year.

There are also approximately 40 storage lockers available in a locker room on the 2nd floor of the Queen Tower.  The dimensions of these spaces are generally; 29″x27″ and the cost is $275/year.

Q: Is my payment good for a year or just until December 31st?

Payments for parking, storage, bicycle & surfboard storage, lockboxes, etc., are through the calendar year – through December 31st.  Even if you pay the full price (e.g. $280 for annual parking) halfway through the year, you are only paying through December 31st.  You will need to pay again on January 1st for the next calendar year.

Q: Is parking available for motorcycles or mopeds?

Motorcycles and mopeds may be parked in the same stall with your automobile if you wish.  However (depending on space) we have alternative parking available for both motorcycles in the garage B-E levels and for mopeds adjacent to the bike cage on the ground level.  Parking for motorcycles is $260/year or $90/quarter.  Parking for mopeds is $75/year.

Q: Where can I store a lockbox with a spare key?

You may place a lockbox on your own door knob.  If you wish to place your lockbox in the parking garage on special bars afixed to the bike-cage fence.  All lockboxes hung in the garage must be registered.  The fee to register is $25/year.  You will be issued a sticker upon registration which should be afixed to the bottom of the lockbox.  

Any unregistered lockboxes will be removed and disposed of.

Q: What is the cost if the building management needs to enter my unit?

If there is a leak, other suspected risk including a potential health emergency that causes building management to feel that they need to enter your unit right away, and you are not available, the building will use a key if you have left one one hand in the office.  If a key is not available and a locksmith needs to be called, then we will bill you $150 for the cost of entering your unit via a locksmith.

Contact Us

(808) 926-3636

LiliuokalaniOffice@gmail.com

300 Wai Nani Way, Honolulu, Hawaii 96815

Contact us to learn more about this idyllic little corner of Waikiki

Lili'uokalani Gardens is the perfect place for those who value nature and love the outdoors.  If you are looking for condo living in a beautiful garden setting, then Lili'uokalani Gardens is the place for you.