If you need help in an emergency
• Please contact the office.
• We'll put you on a list that is given to the firemen.
• Elevators are out of service during alarms.
If you can't safely get down the stairs during an emergency, stay in your appartment and call 911.
Free Monthly Dump Runs
• First Tuesday of each month.
• Place items near 3 blue bins.
• Put items out after 5pm the night before.
Call 808.926.3636 with any questions
Authorized Guests are:
• Non-residents visiting residents in their apartments.
• Guests should be met by host resident at parking gate to fob them in.
Residents, or others leaving the property, cannot park in Guest Parking.
Place a standing order for AC Service
• Quarterly AC Service is a requirement.
• Leave us a key.
• Place yourself on the "standing order" list.
Email LiliuokalaniRM@gmail.com to set up a standing order for quarterly AC Service.
Leaving us a key allows for:
• Access if you lock yourself out.
• Worker access when you are out.
• Access in emergencies without a locksmith.
Keys are kept in a locker in the office indexed to your apartment number.
Assistance Animals must be registered within 48 hours of arrival on property
• Please refer to House Rules.
• Provide the office with all paperwork by your third day at LG.
LG is a no-pet property. Documented Assistance Animals must be approved by the Board of Directors
Moving? New Phone or Email?
• Please let the office know.
• We can serve you best when we know how to reach you.
Just email LiliuokalaniOffice@gmail.com, or call 808.926.3636
The LG BOD is five people working as a team.
• Please don't contact BOD members individually.
• To communicate with the BOD, please use the form found at: www.LiliuokalaniGardensWaikiki.com/write-the-board.
• Many of your concerns can be handled by the Resident Manager: LiliuokalaniRM@gmail.com or 808.926.3636
Planning a Renovation?
• Download the Renovation Application from the website.
• Visit the Office for your approval form.
• Meet all requirements on approval form.
Don't risk having to de-install items. Get approved before you start your work.
Keep your AC fresh and functioning.
• keeps your air fresh and healthy.
• Avoids leaks due to drain clogs.
• Meets a House Rule requirement.
Visit the website, go to CALENDAR and book your free service.
Please update your records with the office
• If you've changed cars, then please
• Provide the office with your new car info.
• ...and proof of insurance.
Vehicles not shown in our records are at risk of being towed.
If you have items to donate
• Call the office 808.926.3636
• Various members of our staff generally can use items.
• Your donations are much appreciated.
If you have useful items you wish to part with, please feel free to give us a call.
Planning to be gone for weeks?
• Please turn off your bathroom valves & flush toilet.
• Turn off valves under kitchen sink.
• Turn off your Air Conditioner.
These steps will help you avoid costly leaks that damage your unit and units below.
Our deductible has lowered
• The AOAO's casualty insurance deductible is now $50,000 (down from $75,000)
• Your HO6 policy limit can now be $50,000
Contact your insurance agent to see if you can save some money.
Key Steps:
• Register with the office or on the website
• Register to use LiliuokalaniGardensWaikiki.com
• Read House Rules on the website
• Call 808.926.1924 for 24/7 Assistance.
Please carry rolling items when on carpets
• Including; bikes, scooters, boards...
• Exempted; wheel chairs, rolling walkers, carts or dollies when moving.
Unreasonable levels of soiling on carpets may result in a cleaning fee.
CW Shutdowns for CW Valve Replacement
• 30-days in advance.
• Check with office re: Shutdown fee.
• Fee is split between participants.
Working CW valves are necessary to perform various types of AC service.
Please help keep elevators running:
• No jumping or jarring movements.
• No touching doors.
• No holding doors open.
Service calls resulting from elevator misuse are billed to the party involved.
AC overflows are a common source of water damage.
• AC drainpan overflows can be avoided with regular quarterly service.
• AC Service is provided for free. Check the website for the schedule.
LiliuokalaniGardensWaikiki.com/Calendar
Water damage liability is easy to avoid.
Only the following are allowed in stalls:
• Vehicles including; cars & trucks, motorcycles, mopeds and bicycles.
• Other miscellaneous rolling means of conveyance (scooters, segways, etc.)
Mahalo for your cooperation!
Pigeons are a problem at LG.
• Feeding the pigeons attracts more.
• It's also against the law.
Mahalo for your cooperation!
If you have leak damage from above:
• Contact the office 808.926.3636
• File an insurance claim or if minor perhaps fix it yourself.
• There might be a chance to recover your deductible.
Quarterly AC service can help prevent leaks.
There are only two places for lockboxes:
• On the rails on the bike cage in the garage.
• On your door knob.
Only garage lockboxes need to be registered.
Make reservations online for:
• Tennis Courts, Pool Pavilion, BBQ's, Elevators (for moving).
LiliuokalaniGardensWaikiki.com/Reservations
(You must be registered to use the website.)
To request Insurance Documents:
• Email: Certificates@InsuringHawaii.com
Our insurance agent; Insurance Associates will set you up in their system so that each year they will automatically send out the necessary documents to your mortgage lender.
Mopeds, Bikes, Surfboards & Lockboxes need a registration sticker.
• Mopeds, bikes, lockboxes, surfboards, items in storage lockers, etc. will soon be removed if not registered for 2025.
If you haven't put your registration sticker on your bike, moped or lockbox, please do so ASAP.
The Lost & Found is in the Office
• If you've lost something just ask us.
• Our Residential Specialists can help.
After 30 days, lost items may be discarded.
Please either register on the website, or come to the office to fill out a Registration Card.
BIKES | MOPEDS | LOCKBOXES | SURFBOARDS
Be sure to pickup, then attach your 2025 registration stickers to your bike, moped or lockbox or surfboards.
Items without stickers will be removed
ARE PAST DUE
•To avoid losing your spot, please register now.
• Avoid late fees.
• Pick up your sticker for:
> Bikes > Surfboards
> Mopeds > Lockboxes
NEW PHONE or EMAIL?
Please let the office know what your current phone or email address is so that you can stay abreast of important announcements and information.
Use the "CleanPay Mobile" App to:
• No more coins or credit card hassles.
• See if there's washers available in advance.
• Beep notification when laundry is done.
• Tells you which machines are yours.
YOU'LL LOVE THE APP IF YOU TRY IT!
Leave the Office a key to your apartment
• For emergencies.
• When you lock yourself out.
• When you lose your keys.
• When you want us to let someone in.
CHECK THE LOST & FOUND BOX
We may have your item in the Lost & Found.
Please check with the office or ask Security.
- Don't place non-food items in the oven.
- Don't place items on the stovetop.
- Don't smoke in bed.
- Don't leave candles unattended.
- Don't have candles near flammable items.
Acceptable items in parking stalls:
• Vehicles
• Other means of conveyance (bikes, motorcycles, mopeds, scooters, etc)
• Vehicle can't stick out more than 24" beyond lines.
• All other personal effects should be removed.
Animals at LG must be registered
• Legitimate Assistent Animals are allowed.
• All Assistence Animals must be registered within 48hr.
• Accommodation request approvals are made by the LG Board of Directors.
• Prescription letters must be updated annually.
• Play TV or music no louder than necessary.
• Avoid making noise after dark.
• Respect quiet hours 10pm to 8am.
• Close your door quietly.
The Keiki Love to Feed the Fish
Come to the office for Fish Food.
If the office is closed you can ask Security.
Please don't feed anything but official fish food.
Use the "CleanPay Mobile" App to:
• Pay for, & start washers and driers
• Check washers & drier availability
• Be notified when your laundry is done
• Remember which machine is yours
THE WET & MUDDY SEASON IS HERE
1. Don't walk in the mud before entering the building.
2. Wipe your feet before entering.
3. If your shoes are dirty, take them off or wear shoe covers on the carpets.
4. Don't roll dirty wheels on the carpet - carry your wheeled device if necessary, or use wheel covers when on the carpet.
Water usage is a significan expense at LG. Please help us conserve water by:
> Maintaining toilet valves so that toilets don't run.
> Repairing any leaks or dripping faucets.
> Use water-saving showerheads & plumbing fixtures.
> Turn off water when brushing or soaping, etc.
BE SURE TO SHUT OFF THE WATER
Many costly leaks happen when units are left vacant. To help avoid this please do the following:
1. Shut off the water valves under your kitchen sink.
2. Shut off the water valves under the bathroom sink.
3. Shut off the water valve behind the toilet.
4. Shut off the water to your refrigerator ice-maker or water dispenser.
5. Turn OFF your Air Conditioner.
Reduce plumbing backups by:
• Minimizing debris down disposal.
• Only standard TP down toilet.
• Use enzymes periodically.
Oahu eletricity costs are up over 35% from last year. Please help us conserve electricity by:
> Turning lights out when your are not in the room.
> Turning lights out when you leave the apartment.
> Turning the AC off when you leave.
> Not unnecessarily wasting hot water.
Please leave a key with the Resident Manager for use in emergencies. We have a secure lockbox in the office to keep your key secure.
In cases were it is necessary to gain entrance to a unit due to flood or other reasons, and no key is available, if necessary, we will call a locksmith and invoice the apartment owner $150.
ARE AVAILABLE TO BORROW
Just ask Security if you wish to borrow our flat-bed cart, wagon or handtruck. We ask only that you return the item as soon as you are done and that you not remove it from the property.
